Elle Moda - Ladies Designer Shoes, Handbags and Jewellery

Terms and Conditions

1. Delivery

All deliveries are subject to stock availability and authorisation of your payment.

We shall endeavour to deliver the goods you have purchased within 5 days. If there are any delays we will notify you as soon as possible. We normally deliver direct to your door, using 1st class recorded mail. You can specify a workplace address at checkout. The delivery address must be in the UK. Delivery is £3.95 irrespective of the number of items ordered.

A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.

* Goods delivered on Friday, Saturday, Sunday or a bank holiday weekend will not be delivered until the Tuesday at the earliest of the following week.

2. 14 Day Return Policy

We hope you're happy with your new ELLE MODA purchase! However, if you're unhappy for any reason here's what to do.

Complete the Return of goods form you receive with your order and explain why you are returning them to us. Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to:

ELLE MODA
8 Lower Cross Street
Larne
Co. Antrim
N. Ireland
BT40 1JW

You should get a certificate of posting from the Post Office just in case your parcel goes missing, as we are not held liable if this happens.

We will either give you an exchange if this is what you want or we will refund your original purchase. Sorry but we don't refund the initial delivery to you and you need to pay the postage to send the parcel back to us.

Alternatively, you can return them to us in-store. Please provide proof of purchase. This can be a print-out of your order confirmation or your email confirmation which was sent to you after you placed your order.

If your goods are damaged or faulty when you receive them or we sent you the wrong shoes, we will meet the cost for you to post them back to us and we will offer an exchange or refund.

3. Payment options

You can pay for your goods through Paypal, even if you do not have your own Pay pal account set up. Unfortunately we do not accept personal cheques.

4. VAT

Our prices include VAT where applicable.

5. Security & Data Protection

We accept secure online payments via Paypal secure servers.

A Paypal account is no longer required to make payments, it is now simply a matter of selecting which card you wish to have debited.

We do not store your card details, we don't even see them. When you purchase goods from us it is done via a secure server using Paypal's 128 bit SSL encryption (the highest available commercially).

6. Privacy

ELLE MODA is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Your personal information will only be used for the following reasons:
1. Process your order
2. To contact you if we have a problem with your order
3. Internal data analysis to improve the website and our service to you.

We will not let your details be used by a third party.
The type of information we collect simply allows us to complete your order or enquiry
1. Name
2. Address
3. Phone number
4. Email address

We don't store your credit card details.

7. Website Content

Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of such an error, you will have the option of either (I) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the goods have been paid for.

All of this is in addition to and does not affect your statutory rights.

Sat 22 Nov 2008

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